Terms and Conditions

Refund and Late Cancellation Policy for Baby Puppy School

All prices are confirmed at the time of booking and upon completion of enrolment.

Once fees have been paid, your place in the puppy course is reserved and it is expected that you will attend each of the four training sessions.

The course is designed to run over four consecutive weeks. If a public holiday falls during the course, we will extend the program by one additional week so that you still have the opportunity to complete all four training sessions.

If you are unable to attend a session due to illness, another family member may attend in your place, where appropriate.

Where possible, a make-up lesson may be offered in another class, subject to availability.

Cancellation Policy

• Cancellations made with less than 48 hours’ notice will be charged at the full session fee.

• Make-up lessons are not available for non-attendance.

• Refunds will not be provided for change of mind or non-attendance.

• All fees paid are non-refundable and non-transferable, except where otherwise agreed by the training provider.

Refund and Late Cancellation Policy for Private Training Sessions

We understand that things can come up and plans may change. If you need to cancel or reschedule your training session, we kindly ask for at least 48 hours’ notice.

Cancellations made at least 48 hours in advance are eligible for a full refund.

Cancellations made with less than 48 hours’ notice, or missed appointments, are generally non-refundable.

If you are unwell, please let us know as soon as possible and we will do our best to accommodate you.

Thank you for your understanding and for helping us keep appointments available for all our clients.